The custody, guardianship and defense of your clients is a strategic responsibility.
Before you kill a product, consider it in the context of the entire company, strategy, market and the life cycle of your clients.
Start a helpful conversation designed to avoid "Just looking, thanks."
When your team can easily wrap their heads around the numbers critical to their department, it'll change their behavior.
Every business should seek ways to provide an ascension ladder for their clientele - and create the desire to climb it.
How you prepare to bend is as important as your efforts to avoid breaking.
You only get one chance. Use it well.
Halftime provides a natural break in the action to reflect, assess, adjust and re-engage.
When you're looking for new staff members, do your employees recruit their friends and family?
If you can't restore a backup, it's worthless. That leaves your business data unprotected and your business at risk.
Are all of your most valuable assets being protected, or only those your insurance & bank care about?
How does your sidewalk reflect on your ability to credit a payment or deliver a meal?