Testing with real work makes a great "sorting hat"
Word of mouth comes from handling problems gracefully.
How do you prepare your staff to contribute to your company's success?
Company-wide goals need to have "Why does this matter to me?" context at all levels of the company, for every employee.
What costs do you introduce by solving problems sequentially?
Planning for 2016 is about more than adjusting numbers in a spreadsheet.
Culture is critical, not only day to day, but to make sure you can take a punch.
The rushes are over. What did you learn? What can you fix now? What needs to be fixed for next time? Write it down.
It's more than a shopping day, but only if you make it so.
Management of self, others and environment are essential.
Refer well if you want to be referred well.
What does it take to accelerate what you do without breaking things?
Until they feel safe, ownership and truth won't appear.
Stop putting up with them. Stop encouraging them. Stop tolerating them.
Little things drive the quality of your customers' experience but they don't happen by accident.