Tips for Hiring a Contractor

A guide to help homeowners navigate resources and find the right person for their project

By Myers Reece
Chris Franklin, with Seven Hills Construction in Whitefish, frames a two-story addition to a home in Whitefish on April 19. Greg Lindstrom | Flathead Beacon

For homeowners who need work completed on their property, or are looking to build a house from scratch, word of mouth and personal recommendations can offer a good starting point, but those methods aren’t always sufficient or readily available.

A helpful local resource is the Flathead Building Association (FBA), an organization representing members from a wide range of the industry, including builders, remodelers, landscapers, suppliers, roofers, electricians, plumbers, cabinetmakers, banks, title companies and more.

The association can connect property owners with trustworthy local contractors who are licensed and insured and have committed to following the National Association of Home Builders’ ethical and professional standards.

The group’s website provides a member directory as well as a “Builder Connect” feature, through which interested clients submit information about their project. The association reviews the request and provides suggestions for potential contractors whose expertise is suited to the project. If a match is made, the association will continue to be available to offer additional resources as the process moves forward.

The website also has links to articles covering topics such as “Types of Home Construction,” “Questions to Ask Your Home Builder” and “Before You Move In: The New Home Walkthrough.”

“We certainly encourage people to contact their local building association,” said Jessie Walthers, FBA’s executive director. “That’s exactly why these associations exist.”

Walthers also says the annual Home and Garden Showcase, held in March at the Flathead County Fairgrounds, is a good opportunity to meet contractors and suppliers and see their portfolios. Additionally, September’s Parade of Homes provides a chance to visit with builders at the site of homes they built.

Or, Walthers said, people can simply swing by the association’s downtown Kalispell office, where staff is available to answer questions and work from members is often on display.

“We welcome anybody to stop in and say hello, give a call or visit the website,” Walthers said.

The FBA is located at 309 Main St. and can be reached at (406) 752-2422. Its website is www.buildingflathead.com.

10 Homeowner Tips Courtesy of the Montana Office of Consumer Protection

Research your project

Before selecting a contractor, research the project so you know what the job involves. Your research should include:

• what has to be done

• the best way to do the work

• the types and costs of materials that should be used

You also may want to contact your local building inspector to find out what building permits are required for your job.

Get the names of several contractors

It is a good idea to get bids from several contractors. Friends and neighbors who have undertaken similar projects may give you the names of contractors they recommend. Trade associations and hardware, building supply and home improvement stores also may be good sources of reputable contractors.

Check references

Try to get at least three references from actual customers, not just from people who know the contractor personally. Ask for the name of the contractor’s most recent customer.

Get written bids on your job

Get at least two or three written bids for your project. Never accept a verbal estimate. Prepare a detailed list of work that needs to be done and the materials required. Meet with each contractor about the bid. In order to protect yourself, ask the contractor these questions:

• Is the business locally owned?

• Does the contractor have a driver’s license? Get the name, address and driver license number for future reference.

• How long has the business been established in the community? What is the permanent business address?

• Will the contractor provide references? Get a list of names and phone numbers, and call them to check that previous customers were satisfied with the contractor’s work.

Compare bids

Carefully compare the written bids. Be sure each includes everything you want. The bid should serve as a starting point in your negotiations with the contractor. It is not necessarily the bottom line. Less reputable contractors may cut corners for low bids.

Make sure your potential contractor is registered

You can check online through the Department of Labor and Industry’s website. However, registration is not a guarantee of good work nor does it mean the contractor is bonded. If a registered contractor fails to complete the job or has poor workmanship, the state licensing board does not investigate it or provide compensation.

Check that the contractor has insurance

Make sure your contractor has liability and workers’ compensation insurance. Otherwise, you may be liable for injuries to workers or others on your property, including damages to personal property. Contact your insurance agent for more information.

Check that the contractor is bonded

If possible, use a contractor who is bonded. Ask to see the actual bond document and call the bonding company to confirm what it covers. A bond, which is an agreement with a third party, may be the only means to get compensation if your contractor fails to do the job or goes bankrupt after you have paid.

Get a written contract

The identification of the contractor, including name, business location and telephone numbers should be written into the contract. The contract should specify:

• when the work will begin, how long it will take and what it will involve

• the type, grade, quality and cost of the material to be used

• whether subcontractors will be used and, if so, who

• any guarantees and warranties

• whether the contractor will obtain the necessary licenses and permits

Inspect the project and communicate with the contractor

Whenever possible, make sure all changes, problems or complaints (from you or the contractor) are recorded in a letter between you and the contractor. This helps to avoid confusion and safeguards both parties.

Beware of Con Artists

Home repair and improvement scams flourish in warm weather, or following severe weather or a natural disaster. Recognize the tip-offs to “fly-by-night” home repair or improvement swindlers, including:

• Arrival in an unmarked truck or van

• Door-to-door salespeople claiming “We’ve just finished a job nearby and have material left over so we can do your job for half the price.”

• High-pressure sales tactics

• Refusal to give you a written estimate, contract or references

• Very low bids

• Ability to “start tomorrow” on your project

Quick Tips

• Consider local, reputable contractors.

• Don’t believe what you read in a contractor’s ad. Check yourself to make sure a contractor has the licenses, insurance and bonding claimed in the advertisement.

• Ensure the contractor is registered. You can check online. However, registration is not an endorsement by the Attorney General, Secretary of State, Department of Labor and Industry, or any other governmental agency.

• Try to avoid payment of advance fees.

• Report suspected fraud to the Office of Consumer Protection.

All information from the Montana Office of Consumer Protection, a division of the Department of Justice.

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