Which employee's abrupt departure would cause unholy chaos?
Not if you haven't done your homework
When I ask, the look on your face is enough of an answer.
Don't waste that first impression.
It's not only you that has to be.
Finding ways to help your manager without being asked is one of them.
Your new normal: Prices that make sense.
But if I raise prices, wont I lose all my customers?
If it is... how?
Seek out the best questions.
What we believe is often irrelevant to the customer
A flotilla of missed opportunities
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