Posts By: Mark Riffey
Thinking About Your Thinking
Thinking About Your Thinking
What else can go wrong? What'd we assume? How would others think about this?
Blame For Failure Is Irrelevant
Blame For Failure Is Irrelevant
Never allow any critical system to have a single point of failure.
Delegation Power
Delegation Power
If everyone is delegating work, won't that require more people?
Knowledge loss – The pain of brain drain
Knowledge loss – The pain of brain drain
Someone will leave sooner than you expect or hope. Get ready.
Retiring from your business?
Retiring from your business?
The fewer bodies that exist at "Hey, we're for sale" time, the better.
Moving The Needle
Moving The Needle
On selecting customers and what you do for them
The Role Of A Salesperson
The Role Of A Salesperson
On one of the things that breeds loyalty in your customers
Can you help your customers too much? Part 2
Can you help your customers too much? Part 2
How do you get out from under a massive pile of service calls?
Can you help your customers too much? Part 1
Can you help your customers too much? Part 1
When providing help is both the lifeblood and possible death of your business
Team Players Make The Team Better
Team Players Make The Team Better
The best make the whole team better. But how to find them?
Selling Your Company?
Selling Your Company?
Being asked to sell your company is often unprovoked. You haven't listed it or said you're ready to retire. "I'm not ready", you might think.
Delegation Isn’t Easy
Delegation Isn’t Easy
...but it's worth it.
Finish Important Work This Year
Finish Important Work This Year
What's the "secret" to having a better year?
The Shutdown’s Butterfly Effect
The Shutdown’s Butterfly Effect
It's economically short-sighted to be ambivalent (much less happy) about the impact of the shutdown on Federal employee families.
