Our businesses send signals to our customers. What kind does yours send?
What else can go wrong? What'd we assume? How would others think about this?
Never allow any critical system to have a single point of failure.
If everyone is delegating work, won't that require more people?
Someone will leave sooner than you expect or hope. Get ready.
The fewer bodies that exist at "Hey, we're for sale" time, the better.
On selecting customers and what you do for them
On one of the things that breeds loyalty in your customers
How do you get out from under a massive pile of service calls?
When providing help is both the lifeblood and possible death of your business
The best make the whole team better. But how to find them?
Being asked to sell your company is often unprovoked. You haven't listed it or said you're ready to retire. "I'm not ready", you might think.
What's the "secret" to having a better year?
It's economically short-sighted to be ambivalent (much less happy) about the impact of the shutdown on Federal employee families.