What risk must you take off the table so they'll consider making a change?
Your team's behavior follows the leadership example you set, which reflects upon your community, your company and you.
What do you repeatedly force your clients to do that they simply shouldn't have to do?
Are you looking for a solid, well-run company to grow with? This will help.
Do you have people working for you who don't want to work?
I'll go back because that guy made a routine purchase memorable.
Conversations with better context produce better results.
When you listen to clients openly and without an agenda, the value of what you learn can be huge.
Whether your message arrives via old school media, new school media, or both - it has to matter.
A good list treats leads like a friend who needs advice.
What creates the trust in employee/owner relationships?
Think about your encounters over the last week. How many under-trained people did you meet? How did this make you feel about that business?
It's about building resilience for the situations that life brings.
Consistent behavior, delivered consistently, is looked upon by your clients as a good thing.
The custody, guardianship and defense of your clients is a strategic responsibility.