Little things have a knack for sending a big message to your clients.
Even in the worst of times, there are takeaways for your business.
Thank you. Two simple words. Say them more often.
Does your business seem to move from one crisis to the next?
What drives your decision to let something slide a little, be it a day, a week or "forever"?
Does your merchandising save your customers a trip? It should.
Is your business positioned to survive your disappearance?
Re-engage buyers with a message appropriate for each stage of the purchase timeline.
What your prospects do each month can help you predict (and hit) your revenue goals.
Complexity has its place. And sometimes not.
Nothing happens till someone sells something.
You decide whether or not you can do it - no one else does.
Plant closures may come and go, but Columbia Falls isn't going anywhere.
As a leader, your job is to root out complacency at all levels.
Is your business clinging to fear-driven artificial barriers?