A Small Business Scorecard, Part Two
Business Is Personal
A Small Business Scorecard, Part One
A Small Business Scorecard, Part One
A self-assessment tool for small business owners / managers
Looking For Work?
Looking For Work?
People love to refer work, so make it as easy as possible to refer you.
Are You Holding On Too Tight?
Are You Holding On Too Tight?
Your children can't learn to walk if you never let them out of your arms.
Customers For Life Are Often Made, Rather Than Found
Customers For Life Are Often Made, Rather Than Found
On their worst day, what can you do to make your customer's situation better, less frustrating, and memorable in a positive way?
An Early Career Lesson From Ross Perot
An Early Career Lesson From Ross Perot
Ross Perot died July 9th, having taught me a lesson decades earlier.
Being Ghosted, Or Simply Ignored?
Being Ghosted, Or Simply Ignored?
Ghosting is rude, inconsiderate, selfish, and shows a serious lack of forethought. Usually.
No One Needs Salespeople Anymore
No One Needs Salespeople Anymore
Shouldn't good products & services simply sell themselves?
Dilation, Blindness, and The Value Delivered
Dilation, Blindness, and The Value Delivered
Some visits to the eye doctor are routine. Not this one.
Accountability Starts With You
Accountability Starts With You
Start by making sure that "hitting your numbers" drives the right behavior.
Is Taking Initiative Risky At Your Company?
Is Taking Initiative Risky At Your Company?
If your people have the tiniest inkling that taking initiative might cost them their job, most will avoid it.
Change Is Needed
Change Is Needed
Tired of the ethical failings in the news every day? Do something.
Why Business is Personal
Why Business is Personal
Never believe "It's not personal. It's just business". It simply isn't true.
What’s Your Company Worth?
What’s Your Company Worth?
It's worth protecting, I suspect.
Do They Know They Work For An Airline?
