Eliminate Customer Service?
Business Is Personal
The Lure Of Binary Decisions
The Lure Of Binary Decisions
Are there really only two options?
On Being Essential
On Being Essential
Who decides if your business is essential?
Grandma’s Rainy Day
Grandma’s Rainy Day
Make Grandma proud. Carve something out every day, week or month.
The End Of Delivery?
The End Of Delivery?
Will reopening economies end of the "golden month" of delivery?
Predictions, Models, Tramps and Thieves
Predictions, Models, Tramps and Thieves
Can modeling be used to help your business?
Got A Reopening Plan?
Got A Reopening Plan?
The first impression received from your people and your business will matter.
Leading Change, Part 5
Leading Change, Part 5
Choose leaders who can handle change. Cultivate new leaders to engage with it.
Leading Change, Part 4
Leading Change, Part 4
Leading change includes preparing those affected by change that impacts established industries.
Leading Change, Part 3
Leading Change, Part 3
Leadership's most important job is preparing companies, employees, and communities to deal with tomorrow's change.
Leading Change, Part 2
Leading Change, Part 2
It's impossible to go back to the past, but we should still learn from it.
Leading Change, Part 1
Leading Change, Part 1
Our leadership choices become more important as the pace of change increases.
Adapt To Build Security, Stability, Certainty
Adapt To Build Security, Stability, Certainty
Owners & employees crave security, stability, & certainty. How's yours?
Be Prepared On Main Street
Be Prepared On Main Street
Be prepared to have your checkbook & your leadership tested.
A Hero Always Has Work
