On their worst day, what can you do to make your customer's situation better, less frustrating, and memorable in a positive way?
Ross Perot died July 9th, having taught me a lesson decades earlier.
Ghosting is rude, inconsiderate, selfish, and shows a serious lack of forethought. Usually.
Shouldn't good products & services simply sell themselves?
Some visits to the eye doctor are routine. Not this one.
Start by making sure that "hitting your numbers" drives the right behavior.
If your people have the tiniest inkling that taking initiative might cost them their job, most will avoid it.
Tired of the ethical failings in the news every day? Do something.
Never believe "It's not personal. It's just business". It simply isn't true.
It's worth protecting, I suspect.
Does your team provide service to a higher standard?
Your future you deserves a break.
When did you last take a day off?
People sell themselves to make sure they're making the right decision. Your marketing helps that happen.
Our businesses send signals to our customers. What kind does yours send?