Ego-free discussion is likely the sole route to business survival.
The level of training of your staff reflects on you and is visible from a great distance.
What's the best training you ever received for a new role you were taking on?
Do the thing. Even when you're horrible at it.
What does it take to create a self-managing business? Is if even possible?
When bad things happen, preparation slows things down.
Are you testing your training? If not, how do you know it works?
Like the song says, "two out of three ain't bad" - unless you own the bad one.
What insignificant thing brings people back again & again?
The key to creating "perfection" is wanting to.
Are you a doer or an operator? Your growth path depends on the answer.
Your highest chance of losing a customer is in the early going. Renewal rate is a big part of growth.
Why doing nothing about obvious issues can get expensive.