When did you last take a day off?

People sell themselves to make sure they're making the right decision. Your marketing helps that happen.

Our businesses send signals to our customers. What kind does yours send?

What else can go wrong? What'd we assume? How would others think about this?

Never allow any critical system to have a single point of failure.

If everyone is delegating work, won't that require more people?

Someone will leave sooner than you expect or hope. Get ready.

The fewer bodies that exist at "Hey, we're for sale" time, the better.

On selecting customers and what you do for them

On one of the things that breeds loyalty in your customers

How do you get out from under a massive pile of service calls?

When providing help is both the lifeblood and possible death of your business

The best make the whole team better. But how to find them?

Being asked to sell your company is often unprovoked. You haven't listed it or said you're ready to retire. "I'm not ready", you might think.

...but it's worth it.