Every business should seek ways to provide an ascension ladder for their clientele - and create the desire to climb it.

Start less, finish more.

How you prepare to bend is as important as your efforts to avoid breaking.

You only get one chance. Use it well.

Halftime provides a natural break in the action to reflect, assess, adjust and re-engage.

When you're looking for new staff members, do your employees recruit their friends and family?

If you can't restore a backup, it's worthless. That leaves your business data unprotected and your business at risk.

Are all of your most valuable assets being protected, or only those your insurance & bank care about?

How does your sidewalk reflect on your ability to credit a payment or deliver a meal?

The difference between a strong business leader and a weak one is easily detected: Who do they surround themselves with – and why? Do they hire for commitment or ego? Time and time again, you can see examples in business where a business owner surrounded themselves with one of three kinds of people: The kind […]

A couple weeks ago, we discussed the value of checklists. Checklists provide an obvious memory support mechanism and a sequence of events for work processes, but their value extends beyond that. They’re one of many tools you can use to provide structure to work processes, a comforting “I’ve got your back” to new employees or […]

Years ago when the photo software company first started, it was not all butterflies and rainbows. Quite the opposite. Day one was full-on chaos. On Friday, the check was delivered and a jointly-written email (and written letter) from the old owner and I went out to every client. On Saturday, the code assets arrived. On […]

Checklists provide a foundation and process, allowing for faster skill growth.

After every election, it's painfully easy to lose focus. Don't.

Do you find yourself thinking "My business is too small to do that"?