Hire carefully and intentionally. It hurts less.

Procrastination is on par with an Olympic sport, even for those who get plenty of work done.

Who is responsible for the volume of ethics problems in business and elsewhere?

Events in the world have been more frustrating than usual for a while. I hadn’t managed to put a finger on what’s different, until recently. Some people would say “it’s the left“. Others will claim “it’s the right“. While the reality is a mix of both, that’s not what I’m referring to. Some would suggest […]

Ego-free discussion is likely the sole route to business survival.

We’ve talked about marketing automation on and off over the years. On any number of occasions, I’ve suggested that you use these tools because they can help you get things done that most businesses simply can’t (or won’t) get done any other way. That’s still true. Even so, it’s important to understand that buying and […]

The level of training of your staff reflects on you and is visible from a great distance.

What's the best training you ever received for a new role you were taking on?

Do the thing. Even when you're horrible at it.

What does it take to create a self-managing business? Is if even possible?

When bad things happen, preparation slows things down.

Are you testing your training? If not, how do you know it works?

Like the song says, "two out of three ain't bad" - unless you own the bad one.

What insignificant thing brings people back again & again?

The key to creating "perfection" is wanting to.